If you need to return goods for any reason you must do so within 5 working days from the date of delivery.
If you have ordered in error and are returning the goods for purely that reason we reserve the right to charge a re stocking fee which is 30% of the total value of goods returned. We prefer not to charge you and the charge is implemented at our discretion, but on occasions this is necessary to protect us from financial loss, this procedure is industry standard practice.
If you are returning ALL goods made in any single transaction we will refund you minus the packaging, online transaction fees and carriage costs by default (for orders in error), the above mentioned discretionary re stocking charge may be applied as well.
The goods must be returned to our premises, the cost of carriage for any return is purely your responsibility you should not send goods back without a signature recognition mechanism in place. The box must contain a copy of the original invoice or a mention of the original order number.
Faulty goods will be replaced but you must allow 15 working days for testing at our end.
PLEASE NOTE THAT WE WILL NOT ACKNOWLEDGE RETURNED GOODS THAT HAVE BEEN DAMAGED IN TRANSIT UNLESS YOU HAVE REFUSED DELIVERY OF THE ITEM AND SIGNED THE COURIER OR POST OFFICE COUNTERFOIL AS EITHER REFUSED PACKAGE DAMAGED OR REFUSED AND UNEXAMINED.
Once you have signed for the item you waive both your and our right to make a damaged in transit claim against the courier company, this is standard industry practice.